FAQ

Both parties agree that effective March 17,2020 the Province of Ontario issued a State of Emergency to address the ongoing COVID-19 pandemic for all non-essential businesses within Ontario.  The parties agree that they will, despite these circumstances, work together in good faith to perform the services using their best commercial efforts.   In the event either party is unable to perform the services as a result of COVID-19, upon notice to other party and subject to mutual agreement, services may cease with no additional claim for costs by either party and only additional time being permitted.  As other circumstances change, the parties will communicate with one another to ensure a joint solution will be met which ensures the safety and health for all those who participate in the services.

Customer agrees that they are renting equipment during a time when there is an inherent risk of exposure to COVID19 in any public or enclosed place where people are present.  COVID19 is an extremely contagious disease that can lead to severe illness and death, especially to senior citizens and individuals with underlying medical conditions.  Ultimate Party Services will comply with all suggested medical procedures and protections; however, Customer voluntarily assumes all risks related to exposure to COVID19 and hold harmless and fully indemnify Ultimate Party Services from any actions.

We are thrilled to introduce our online ordering system! Instead of placing your rental order by phone or email, you can now select your items, add them to a cart, and check out directly through our website. You can place your orders at any time of day or night, whenever works best for you.

Bookings are based on a first-come, first-served basis, so we recommend you submit your rental order as soon as you know the details of your event so that we may check availability of your desired rental items and delivery/pick up dates.

Absolutely! Additions are welcome at any time, but of course, they are subject to availability. Cancellations must be made 2 weeks prior to your event date. All deposits are non-refundable. All ordered cancelled 2 weeks or less are non-refundable.

Our standard delivery area is the GTA. We can delivery across Ontario if you meet our min. requirement. 

We have standard delivery/pick up charges that apply to all orders. Orders that require more complex delivery/pick up arrangements or arrangements outside our standard business day may incur additional charges.

Delivery cost is based on current Gas/Diesel prices. The delivery cost could increase or decrease based on your event date and current gas/diesel price.

Your order may incur additional fees or charges if our delivery/pick up teams are required to use stairs, delivery/pick up is delayed due to the event, if there is a large distance between the truck and delivery location, or if it requires additional labour or services. It’s always best to provide all information (stairs, no elevator, etc.) beforehand so there will be no surprises. 

Set-up is available, but must be requested at the time of booking. There is an additional fee for set-up. If set-up has not been requested the your rentals will be delivery/pick up our delivery teams.

Absolutely. We are open Monday – Fridays from 9:30am – 3pm. If you require pick-up outside of those hour then this must be specified on your rental agreement.  You must have the appropriate vehicle to pick-up your specific rentals.  

Yes, our order minimum is $100 for delivery.  There are no order minimum if you are picking up from our warehouse.

We require all orders to have a fully completed rental agreement on file to confirm your booking.   We require a 25% – 50% deposit and balance is due 7 days prior to your event. Full payment must be received before to delivering your order. If we are ordering a specific item for your event then full balance is require at the time of booking. 

We accept Visa, American Express, MasterCard, Debit, Email Transfer. We also accept business cheques.

Cancellations must be made 2 weeks prior to your event delivery or pick-up date.   All ordered cancelled 2 weeks or less are non-refundable. All deposits are non-refundable. 

The price of our rental equipment includes pick-up the day before your event and returning the day after your event. Same applies to delivery. Should you need to keep our products longer than additional charges will apply.

When renting china, glassware, silverware, trays, bowls, serving pieces, etc. we ask that you remove any excess debris by scraping or rinsing off the equipment prior to returning. Please return them in the crates and racks in which they are delivered.
If you rented linens, please do not attempt to wash or dry them. Please remove any food, menus, favors, etc. from the linens before packing them for pick up. If linens become wet while in your possession, please allow them to air dry and then place the dirty linens in the bag(s) provided.

We do not issue refunds for any unused products.

We are proud to offer 24/7 Customer Service for all of our events. Should you need to reach us after business hours regarding an emergency for an event in progress, please contact our on-call staff by calling 905-624-1150 or 647-638-9408 or 416-688-7187.

Returning equipment and rental items late deprive other customers of the use of those items, therefore you will be charged for each additional day until returned. If you know that you cannot return your items on time, please give us a call so we may make any necessary accommodations.

Although we try our best to list all of our products and services we are always acquiring new  exciting event rental items. If you are looking for something specific and do not see it listed please do not hesitate to ask any of our event specialists.